Refund policy

We want you to be delighted with your Wildcard wear, so if you are not happy please tell us. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please let us know of the issue, or the reason for your dissatisfaction, send us some pics in natural light, and clear close-up, clear pics of anything that will help us to understand the situation. And our team will look to the most expedient and satisfactory remedy for you. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mattminnear@gmail.com. Outline the issue as clearly as possible, and we will try to make it right. Please note that returns will should be sent to: 

                                                                                 Wildcards                                                                                                                                                                                                                                             6 Gilmour Terrace                                                                                                                                                                                                                               Lyttelton                                                                                                                                                                                                                                               Christchurch 8082                                                                                                                                                                                                                             New Zealand                                                                                    

You can always contact us for any return question at mattminnear@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a store-credit purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mattminnear@gmail.com.